Promptly and professionally respond to member, client and provider questions through multiple channels, including telephone, email, fax and U.S. mail communication. Accurately communicates eligibility, benefit, claim status and payment information. Document information in the customer relationship management system. Understand the importance of adhering to regulatory requirements. Meet or exceed quality standards and call center metrics.
Job listings
The Retention Specialist position is an employee home-based role that provides excellent customer service with a focus on building loyalty and creating lasting value-based relationships. The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade or disconnect Cogeco services. The mandate is to maximize all retention and sales opportunities, resolve customer issues and ensure an optimal level of quality customer service in a timely and professional manner.
As a Client Experience Specialist, you'll help thousands of Americans connect with financial advisors. You will be the frontline voice of the company, facilitate communication, and schedule meetings between investors and financial advisors. You will engage directly with consumers via outbound calls (200+ calls/day expected) and consistently meet or exceed individual and team performance metrics. This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EDT.
The Customer Support team is seeking a knowledgeable and customer-focused team member to join our team as a Customer Support Specialist! As a Customer Support Specialist, you will be the first point of contact for our fleet management software, providing basic technical support and product knowledge to our customers. You will play a critical role in ensuring customer satisfaction.
Provide post sales customer contact for inbound order fulfillment of print and print related services and/or kitting. Execute print/kitting/distribution orders from customers received through the online systems or through direct contact with the customer. May serve as lead service professional on behalf of customer and internal RRD stakeholders, participating or leading client meetings or client business reviews.
Deliver a tailored and unparalleled service by curating an exceptional inflight experience for ultra-high net worth clientele aboard private, luxury aircraft. This role combines world-class hospitality, attention to detail, and a flair for anticipating the needs of VVIP passengers, ensuring each flight is thoughtfully planned and executed with attention to every detail, creating a personalized βhome away from homeβ experience.
As a Patient Engagement Specialist (PES), you will be the first voice of Sprinter Health, introducing our company and our in-home, no cost health services to patients and encouraging them to make an appointment. With compassion and enthusiasm, you'll interest patients in a visit from our mobile phlebotomists (known as Sprinters). This is a temporary position through Dec 31, 2025 with a completion bonus provided.
Provides high level coordination of patient care in the outpatient setting utilizing Radiology expertise. Performs Intermediate and non-routine planning and scheduling of urgent and complex procedures which may require anesthesia/sedation and coordination with other modalities. A successful candidate will strive to create a workplace that reflects the community.
Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements. Establishes and maintains files relating to collection activities. Uses basic skip tracing to locate delinquent customers. Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure.
Manage 80-100 inbound/outbound calls daily, assist patients with appointment scheduling, and ensure accurate communication between patients, physicians, and pharmacies. Contributes to a high-performance team in a fast-paced environment. This role is the perfect doorway into healthcare as we build specific career paths for each candidate.